diff --git a/README.md b/README.md
index 74aecc2..0ea69f8 100644
--- a/README.md
+++ b/README.md
@@ -6,6 +6,8 @@ Anonymous by default, ephemeral by design.
 
 ## What It Does
 
+![user-gif](./docs/images/user-to-support-chat.gif)
+
 - Users create sessions anonymously (UUIDs, not usernames)
 - Supporters browse active chats and reply in real time
 - WebSockets for typing indicators and live message pushes
diff --git a/docs/images/user-to-support-chat.gif b/docs/images/user-to-support-chat.gif
new file mode 100644
index 0000000..bf6066b
Binary files /dev/null and b/docs/images/user-to-support-chat.gif differ
diff --git a/docs/videos/user-to-support-chat.mp4 b/docs/videos/user-to-support-chat.mp4
new file mode 100644
index 0000000..c7777a9
Binary files /dev/null and b/docs/videos/user-to-support-chat.mp4 differ